Refund policy
Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders can be cancelled free of charge before they have been shipped. Once an order has been shipped, it can no longer be cancelled.
Returns
At FishOn Vision™, our goal is simple: we want you to enjoy your purchase and have a great experience on the water.
If something isn't right with your order, we're here to help. Whether your product arrives damaged, has a manufacturing defect, or isn't functioning properly, please contact us within 30 days of delivery. Our support team will carefully review your case and work with you to find the best possible solution.
To ensure a smooth and fair process for everyone, we kindly ask that you follow the guidelines below.
Please note that we do not accept returns for:
- Change of mind.
- Ordering the wrong item.
- No longer wanting the product.
- Personal preference after delivery.
To help us resolve your request as quickly as possible:
- Please contact us before returning any item.
- Proof of purchase is required.
- We may ask for a photo or short video showing the issue.
- If a return is approved, the item should be returned in its original packaging with all included accessories.
Customers are responsible for return shipping costs unless otherwise required by applicable law.
We recommend using a tracked shipping service to ensure your return arrives safely.
Refunds
Once your returned item has been received and inspected, we'll notify you by email of the outcome.
If your return is approved, your refund will be issued to your original payment method within several business days.
Please note that original shipping charges and return shipping costs are non-refundable unless otherwise required by applicable law.
Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- Then contact your bank.
If you still need assistance, please email us at:
Return Address
Please contact info@fishonvision.com before returning any item.
We'll provide the correct return address along with detailed return instructions.