Refund policy
Cancellation
We accept order cancellations before the product has been shipped. If the order is cancelled before shipment, you will receive a full refund.
Orders cannot be cancelled once they have been shipped.
Returns (if applicable)
We accept returns within 30 days after delivery.
We also offer a 30-Day Money Back Guarantee for eligible returns.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in the original packaging
- Proof of purchase is required
Please do not send your purchase back to the manufacturer.
Customers are responsible for return shipping costs. No restocking fee will be charged.
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within several business days.
Late or Missing Refunds (if applicable)
If you have not received your refund yet:
- First check your bank account again
- Then contact your credit card company, as processing times may vary
- Next contact your bank
If you still have not received your refund, please contact us at:
Return Address
Please contact our customer support at info@fishonvision.com to receive the return address.